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Answers to Frequently Asked Questions

May I Change My Appointment?

All treatments you select are reserved especially for you. All cancellations and/or changes require a 48-hour notice. Guests who do not honour their appointments will be charged as follows:

  • Less than 48 hours notice may result in 50% of the services booked
  • Less than 24hrs notice or failure to show: 100% of services booked
  • Charges will be applied to the credit card used to secure your appointment, against any outstanding gift certificates or onto your account. Balances must be cleared prior to re-booking. 


Reservations are recommended in advance and secured with your credit card information or gift certificate.


If you are a new guest, please fill out the text or email form that will be sent to you at the time of booking. Late arrival or unfinished online forms could deprive you of precious minutes as your service must still end as scheduled to ensure our next guest is not delayed.


You will be provided with spa wraps, single use undergarments, and a robe as required. You will be carefully draped by the therapists during services. You may wear your bathing suit during body treatments if desired.

Cell Phones

In consideration of all, we ask that all cell phones be turned off please.


For safety reasons, and to ensure the relaxation of our guests, we do not offer treatments for persons accompanied by a child or children.

Group Gratuities

For your convenience a 15% gratuity will be added to all services of two or more persons.


We accept Visa, MasterCard, American Express, Interac and Cash. We DO NOT take credit card payments over the phone, we do however accept etransfers to

Donation Requests

At the Grande Prairie Merle Norman & InSPArations Day Spa, we love supporting our community. If you are looking for a donation basket or gift certificate, please email a formal letter explaining the foundation and event outline at

We review all submissions on the 20th of each month to decide whom we wish to sponsor or donate to. We especially love to support women, children and animals. If you are selected, we will contact you either by phone or email by the end of the month. Please have your submissions in at least 1 month before the event date to allow adequate time to prepare donations.

Ear/Nose Piercing FAQ

Everything you need to know about ear and nose piercing can be found on our Piercing page.


We are proud to donate yearly to the Children's Stollery Foundation supporting their Teddy for a Toonie program, Bandaged Paws Animal Rescue Association, PARDS, and a select number of other charities. We are also proud to have been able to also sponsor the 2019 - 2023 Dream Home Lottery in Grande Prairie.

Thank you for choosing Merle Norman & InSPArations Day Spa, we look forward to serving you! Stop by today.

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